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      TTEC

      Engaged Employer

      TTEC reviews

      TeleTech - Business Analyst TTEC Employee Review

      2.0
      Nov 11, 2016
      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      TeleTech is pretty flexible with their working locations and support remote reporting or work from home.

      Cons

      Employment contingent on quarterly business results and have frequent cycles of layoffs. They don't offer lateral assignments and typically layoff employees and rehire new employees later.

      avatar
      TTEC Response
      9y
      Thank you for your feedback. Through the years, TeleTech has made a name for itself by being one of the more flexible companies there is, as evidenced by the work from home positions. It seems like you might be talking about the seasonal jobs that we have. These are not really layoffs but end of contract employees who are working on a short and temporary basis.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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