Wow! This is unbelievable. - @Home Agent TTEC Employee Review

2.0
Jan 19, 2017
Recommend
CEO approval
Business Outlook

Pros

I'm a temporary @home agent. The only pro is that it's at home and part-time. If you are wanting that kind of position for seasonal work.

Cons

I've been in training for 9 days. You are in an online meeting class with 15-20 other new hires. You spend most of your day on your own because your trainer doesn't know much more then you. Then you spend the day listening to others talk over each other and complain they can't get anything to work or they don't know what we're doing. You basically spend about 2 weeks lost and listening to others expressing the same sentiments. Then your trainer is overwhelmed and just picks 4 or 5 out of the group to focus her attention on while basically ignoring the rest of the group. Then you get thrown on the phones and you're clueless.

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TTEC Response
9y
Thanks for your review. We're glad you like the work from home setting. We're sorry if you feel the training process isn't that effective. We'll check on the program and see how else we can improve it. Thank you once again!

Explore other reviews about TTEC

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
6d
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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