Employer is not loyal to employees - Senior Human Resources Consultant TTEC Employee Review

2.0
Jan 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Stable income and some good people to work with.

Cons

TeleTech does not look out for its employees. RIFs are a constant theme and they do not try to put loyal workers in other roles. HR allows managers to brow beat employees and does nothing to fix known issues. Engagement is low and turnover is high among all segments. This may be a good 1-2 year position, but don't look for a long career at TTEC.

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TTEC Response
9y
Than you for your feedback. We're glad you like the pay and enjoy working with your team members. Ever since, the industry has been known to have a high turnover rate. We're certainly not thrilled with it, but management is really doing its best to keep the trend down. We also value each and everyone of you, especially employees who are performing well and we'd like to keep you and continue to give you opportunities to learn and grow. Management has made this clear but we know it will take time before we feel the changes. Thank you for your review, we really appreciate it and we wish you a great start to your career this 2017.

Explore other reviews about TTEC

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
4d
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
4.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Not a bad job for someone who needs the flexibility of working remotely.

Cons

Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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