Allstate Customer Account Representative - WAH Customer Service TTEC Employee Review

1.0
Nov 3, 2017
Recommend
CEO approval
Business Outlook

Pros

None....absolutely none....I resigned today effective immediately after being shorted 6 hours because of their ongoing system issues......I am penalized because their equipment does not work correctly. I won't work for a company that robs their employees.

Cons

You are demanded to log into the system on your days off and on your own time and review your metrics and check the internal email. This can add up to about an hour a week that we have to spend our time and not be compensated for it.......I think that is against the law and now that I am not paid for time that they were fixing my system I may need to see an employment attorney. I am 60 years old and started babysitting at age 12 and have been employed ever since... BS from U of F and this is the worst job I have ever had in my entire life.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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