If you have to keep a roof over your head.... - Geek Squad Technical Support Representative TTEC Employee Review

2.0
Aug 17, 2012
Recommend
CEO approval
Business Outlook

Pros

Typically, the period of time between interview and hire is about two weeks. Then there is a period of several weeks of classroom training for the job.

Cons

Unfortunately, the classroom training does not prepair for the job function. There is very little training on their software systems and there is even less training on the systems employees are to know.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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