Pros
This job has some redeeming qualities, like the opportunity to make more money on each call; the stability of the work, and the giveaways that they sometimes do here. They sometimes try to do a potluck, or will sometimes by lunch for the site as well. If you need health, dental, or vision coverage, it is all available to you. There are 401k, and retirement options, as well as company benefits on gym memberships, and other neat perks.
Cons
This is one of the worst places I've ever had the displeasure of working with. There are unique organizational, and leadership problems that routinely are ignored, leaving call center agents to suffer. There is an overlooming, general lack of support which makes the job even that much harder. Depending on your line of business, you're taking calls from Medicare-eligible senior citizens who generally have no clue as to what their benefits are, and who will argue you down about wrong information that the insurance company sends them. Supervisors do not want to take supervisor calls, saying "deescalate the call" and leaving the agent to the wrath of the member who is upset that they didn't get the supervisor the asked for. Workforce, who creates your schedule is remarkably incompetent, and your schedule may change from week to week, or even daily, which they will discipline you for if you do not keep record of your time. The training is inadequate, as most call center training is, but TTEC has a six week training, which is good if you want to make three paychecks before getting into production. You cannot use more than a certain number of hours of sick time in a year before you are disciplined. They do not accept regular doctor's notes. An extremely high turnover job with a bad outlook in my opinion. You will generally not be paid for the work that you are doing, as members will request that you schedule doctor's appointments, to calling providers, and basically any random thing that they want. You will be stressed, and anxious if you are sensitive. There are many expectations, which adds to stress as well.
