Ttec, westlake ohio office - Senior Customer Service Representative TTEC Employee Review

1.0
May 8, 2018
Recommend
CEO approval
Business Outlook

Pros

None., they stopped raises 3years ago, then give you more work, management (higher management) has drove the morale into the ground. I worked there for 3 year on last project, and left in end of March since then 15 agents including senior reps and supervisor have left.

Cons

No raises, 11$hr, benefits are pricey, management ignored process and hired friends into management positions who have never worked a day on our project, and passed over people who have been in there for 6+years and KNOWS what we do. There is no real advancement.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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