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      TTEC

      Engaged Employer

      TTEC reviews

      Decent job, poor management. - Tech Support Representative TTEC Employee Review

      2.0
      May 22, 2018
      Tech support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Sling TV campaign is very easy to support. The Salesforce CRM system is very well structured here compared to other BPOs and walks you through everything to create and document each case efficiently. You really can't go wrong. This job is easy money.

      Cons

      Unfortunately, probably due to the average calibre of agents through the doors, this call center falls under the typical high school environment you see elsewhere in Las Vegas. I don't want to put my $1000 smartphone in a locker. They use Kronos on the wall. I don't want to waste break time waiting in a line to punch in and out for paid breaks. If they can not trust the phone system to track break aux then either; configure Kronos on the wall to require fingerprint only instead of employee number AND fingerprint (yes, it can be done), or; let your agents use the desktop version of Kronos.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      5d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      TTEC Response
      5d
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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