Poor Religion Policy but Nice Trainer - Work From Home Customer Service Representative TTEC Employee Review

2.0
Jun 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Get to work from home, good pay didn't have any issue receiving my checks.

Cons

In Training I expressed that my Church takes a missionary trip every three weeks, their policy claims that a employee cannot be terminated for religious beliefs/practices. Whenever my missionary trips came around I let me trainer know in advance, I'll take the trip(1 day every three weeks) come back not miss a beat, I'll read thru the material that was demonstrated and still perform greatly in training, suddenly I'm on my final write up to be terminated because supposedly in training you are not an "employee" yet so the religion policy does not apply. Double Standard everything else in training applies except for religious observances I guess ........All in all be careful.

Explore other reviews about TTEC

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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