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      TTEC

      Engaged Employer

      TTEC reviews

      Overpromise, Underdeliver - Teletech Work@Home - Customer Service Work At Home TTEC Employee Review

      2.0
      Jan 2, 2013
      Customer service work at home
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home environment Flexible work shifts available Somewhat easy to pick up and give away shifts Easy job

      Cons

      Training is slow and most of trainer's time seemed to be spent helping the less than tech saavy to get up to speed Little to no continuous training or contact with management No feedback from management except upon direct email contact Promise for 24-28 hr/wk, but only got 20 hours after holiday rush Pay only based on hours on phone, but required to do training and read lots of emails "off the clock" Very little product training, mainly corporate training (even when job duty is to have product knowledge) ery

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      2d
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      2d
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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