It’s okay - Customer Service Representative TTEC Employee Review

2.0
Nov 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Work from home options are nice.

Cons

They hire whoever, which is ridiculous. I was a seasonal employee and they send you out an invite to watch a Zoom presentation basically you’re hired. No real interview. This is why training will be so frustrating, people do not know how to work computers and the people who do get ahead and can’t do anything but sit around and forget everything while waiting for others to “catch up”. I feel like training was definitely a joke because of the incompetent people they hired to train. Never ever should a company just hire whoever and think everyone will succeed. If you get lost while in training and they put you out to the real deal later on, they’ll for sure fire you but it’s not your fault because remember this they hired whoever and made you have to wait around for others to catch up during training so there was no consistency while in training.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
6d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great lead and co worker are extremely kinda, the work is easy.

Cons

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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