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      TTEC

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      TTEC reviews

      Unethical and Dishonest - TELESALES Representative TTEC Employee Review

      1.0
      Dec 16, 2018
      Telesales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only redeeming Grace is they pay fairly well for the work they did have .

      Cons

      The leadership and recruiter s were instructed to flat out lie to potential and servicing employees. Most people in my training class we're hired on in (supposedly) full time permanent positions, only to be told that there would not be enough positions available after open enrollment to keep everyone and roll into customer service. They flat out had leadership lie about this fact until the very last day before the next phase of training was to start. SINCE THERE IS NOW WAY TO RATE LESS THAN ONE STAR ON MANAGEMENT AND CULTURE AND VALUES I WILL NOT GIVE RATING IN THOSE CATEGORIES.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      3d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      TTEC Response
      3d
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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