Need more trainers/higher education trainers vs 20 year old now. - Customer Service Representative TTEC Employee Review

1.0
Dec 18, 2018
Recommend
CEO approval
Business Outlook

Pros

Could work from home.

Cons

Training for insurance job was about5/6 weeks. Trainer was 20 years old. Admitted to no collage. Of course she was pretty. That is how they get the job. I got tired of hearing about her drinking parties or her room mate letting the dog out, if her or her boyfriend were talking or not, this went on and on and on. Some people in class did not know anything about computers, they constantly slowed the class down. They need more emphasis on phones. They through you into nesting when you don't know how the phones work or if they work. Some trainers care and some team leads care, far more don't give a crap about you. Minimum 1 week of interplay on soft phones. O and they use paperless environment. That means you MUST learn online on the screen as you get no hard books. For @home workers this makes it very tough. I don't recommend it.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
6d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great lead and co worker are extremely kinda, the work is easy.

Cons

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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