Mediocre management politicians. Lot to improve in cultural diversity and fair opportunity aspects - IT Manager TTEC Employee Review

2.0
Mar 10, 2013
Recommend
CEO approval
Business Outlook

Pros

Standards and expectations are mediocre (except for in pleasing the bosses). This makes life easy if you treat it just as time spent for a paycheck. If you are good at corporate politics with minimal ethics, you can thrive here and make a decent living. Not much competition in quality of work or innovation (those are not the criteria in going up the ladder anyways)

Cons

Unpredictable lay off hurricanes many times a year (has been happening more often in the last 2 years) whenever the executive management fails to further impress the Wallstreet. Current IT leadership is letting the business down. They are mostly a combination of a few bureaucratic politicians survived in the company for a number of years AND a new flock of cost cutters (read lay offers) recently got hired who approaches everything with a shotgun because they do not have a clue on how to analyze the challenges and efficiently solve and innovate. No pay hikes or bonuses to the employees doing the heavy lifting - norm is to let them leave and hire new employees for higher pay. Promotions are mostly based on the 'likability to mid and senior level management' criteria - hard for a diverse cultural background to fit the bill (given the demographics of the current senior and mid level management).

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
4d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great lead and co worker are extremely kinda, the work is easy.

Cons

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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