Poor training. Unstable computer system. Don't quit your regular job before finishing training. - Sales TTEC Employee Review

1.0
Mar 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Decent base pay for Work at Home.

Cons

Training was a farce. Interviewer said training was "intense." It was "inefficient." Basically, sit while trainer reads and do role plays. Only additional training material was how to log on to systems and breakdown of consultative selling. Into 3rd week of training and still had to log into phone system multiple times after entire system was down that morning. Systems kept going down throughout training. Must score 90% on weekly assessment or you are put on two-day unpaid suspension, then fired. You do not get a voice after that. 35 year career and only poor training experience I've ever had and I've worked for bigger companies than this.

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5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
1w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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