They pay well for you to answer calls from doctor's offices, look up benefits and quote info. Its alot to learn though! - Provider Service Representative TTEC Employee Review

4.0
Oct 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Pay is great, paid training, and it's a family like environment.

Cons

It's so much to learn in a couple months training time, once you get on the floor you continue to learn. I did not have confidence in my capabilities when we were sent to the floor, untill weeks later. It's not a good feeling to know your not ready to accurately do the job.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
6d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great lead and co worker are extremely kinda, the work is easy.

Cons

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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