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      TTEC

      Engaged Employer

      TTEC reviews

      Great first work from home experience!! - Customer Service Representative TTEC Employee Review

      4.0
      Oct 14, 2019
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work from home so I am able to be here for my daughter when she gets home from school. The team leads are great and work with you. Benefits from day 1!!!

      Cons

      The companies that TTEC do CCR for have unrealistic goals. Your call time to speak with a 80 year old person isnt suppose to be more then 500 seconds. Your lucky to get their name in that amount if time. Or the horrible work instruction NOVLES you need to read when your on a call!!! Pay raises aren't great but there is room for internal advancement in TTEC.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

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      TTEC Response
      5d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      4.0
      Jun 18, 2026
      Health insurance customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not a bad job for someone who needs the flexibility of working remotely.

      Cons

      Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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