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      TTEC

      Engaged Employer

      TTEC reviews

      Attrition Factory - Anonymous employee TTEC Employee Review

      1.0
      Apr 28, 2020
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers and internal relationships. The team is forced to pull together.

      Cons

      Refuses to payout PTO, unless required by state laws. Regularly fights unemployment claims, even those without cause. Lacks formalized internal processes, procedures, or policies. Requires management to create proprietary initiatives without compensation. Fails to provide an onsite HR department; allowing issues to escalate quickly. Issues are addressed through a flawed online ticketing system. Training programs lack critical hands-on components. Performance metrics are skewed, arbitrary, and discombobulated. Coaching is a foreign concept. Threats and corrective action are the norm. Sr. Leadership is only concerned about the bottom-line.

      avatar
      TTEC Response
      6y
      Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: www.formeremployee.ttec.com

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      2d
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      2d
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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