Confusion - Customer Service Representative TTEC Employee Review

2.0
May 11, 2020
Recommend
CEO approval
Business Outlook

Pros

TTEC provides steady work, decent pay for work from home

Cons

No one responds to questions, cannot talk to a human being,no assistance in chat rooms, answer about 1 out of 20 questions. Conflicting information given regularly. Contracted to answer california EDD, but calls from all over the country get received, and after waiting we have to tell customer that we cannot help them. Same thing with spanish speakers.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

avatar
TTEC Response
6d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great lead and co worker are extremely kinda, the work is easy.

Cons

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

See reviews by: Helpful|Rating|Date|All