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      TTEC

      Engaged Employer

      TTEC reviews

      Very unprofessional - Work At Home Agent TTEC Employee Review

      1.0
      May 11, 2020
      Work at home agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only best thing was the training with thr best trainer.

      Cons

      I was hired on 8th april was done with training the tech support and higher management suppose to get back to me after my training to set my schedule to start working.My laptop was working perfectly until the ttec tech team started working on it and was broken during the process of their setup and messed my laptop motherboard. After several Email send to my trainer and to hire team they replied me with a email saying i have failed TCI session, and your computer didn’t' boost to the host OS after you were completed.You are not able to continue with the project “”This is not the kind of reply i was expecting. And till this day, they haven’t gotten back to me if they would be able to fix my laptop. Else, I would have arranged for an alternate device. Its very very sad that i needed a job so badly and they treat employee like this.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      2d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      TTEC Response
      2d
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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