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      TTEC

      Engaged Employer

      TTEC reviews

      Overall good experience - Google Ads Account Strategist TTEC Employee Review

      4.0
      Jun 10, 2020
      Google ads account strategist
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Best part about this role by far is the experience gained whilst talking to different businesses and owners 2. Flexible Hours 3. Occasional gifts and prizes for doing things that are out of the norm such as doing the most dials, or having the most talk time ( Cool... but personally I felt it was always a loosing battle b/c there's that one or two that ruin it for all aka the dial then hang up right away folk)

      Cons

      1. Not very transparent on pay in regards to commission especially in the interview process 2. Not knowing what your going to be paid until the day of 3. Very relaxed environment (lazy) 4. They haven't quite figured out where they are going as far as metrics with the department and it's been more than a year. 5. Massive attrition , so if you want to be in a place that changes faces pretty often I guess this would be a Pro

      avatar
      TTEC Response
      6y
      Thank you for sharing your thoughts with us. Contact us through www.ttecwehearyou.com to discuss your concerns in detail.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      2d
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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