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      TTEC

      Engaged Employer

      TTEC reviews

      Can do better - Sales Associate TTEC Employee Review

      2.0
      Jun 11, 2020
      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      solid training. the training manager and director actually came and talked to us in our first week of training to give us information on career pathing and how to get ahead in the company. trainer invested in my graduation. after that, leadership was lacking

      Cons

      Lack of coaching and mentoring on the floor from team leads and senior manager. they seem to be more focused on outside work conversations especially with females. many the conversations with agents are expletive filled all the way up to senior leadership and appears to be a clique with several levels. no onsite HR department. high turnover. they do not live up to the values especially "do the right thing"

      avatar
      TTEC Response
      6y
      Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to train our managers so that they provide the best leadership possible. Please contact us following this link if you want to discuss it further: www.formeremployee.ttec.com

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

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      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      2d
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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