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      TTEC

      Engaged Employer

      TTEC reviews

      WAH Position is awesome! - Work At Home Customer Service Representative TTEC Employee Review

      3.0
      Apr 16, 2014
      Work at home customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved working at home. I was never late or stuck in traffic lol. With online shopping and direct deposit there was no need to put miles on my car. I usually worked in my footie pajamas and would eat while I worked, you aren't supposed to but soft foods like applesauce and fruit are hard to detect during a phine call. I really enjoyed the client I worked for and I gained a lot of customer service experience.

      Cons

      On the work at home contract, you can get lonely and burned out, also the pay isn't very high. The idea is you're saving a lot of money on travel, eating out and business attire, however if you have young children it's best to get childcare which can really eat away at your income.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      3d
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      3d
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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