Decent place to start, but I wouldn't plan a career with this company. - Customer Service Representative TTEC Employee Review

3.0
May 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Decent break room amenities including ping-pong, computer lab, video game room, and tv lounge. Pay is stable, and there are usually opportunities for overtime shifts if you need extra cash. Training and coaching is adequate preparation for the actual job. There are some opportunities for bonuses as well.

Cons

Getting time off can be a bit of a hassle. It's very difficult to advance as many people will try to apply for internal positions. The company's health plans are very expensive compared to what is covered and is generally only affordable to those who have a significant other that works another job. Bathroom breaks come out of your alloted break time.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule flexibility and benefits, great people

Cons

Pay is not competitive. There are no raises outside of promotions. Raises for promotions are very low. Nothing is proactive, it's all reactive

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