Stress and Deception - Front Line Agent TTEC Employee Review

During the interview process, you are informed that this is not a sales position; it is a support position. All the way through training, your supervisor tells you that it is not a sales position. Then, at the end of training, you get about 2 hours of sales training and once you're in production as a "helpdesk agent," your manager lets you know that if you don't meet sales numbers, your job is in jeopardy. After a couple of months, the stress took a toll on me and I was physically sick throughout the day. I ended up having gastro-intestinal surgery due to the stress from trying to meet my quotas and perform up to my manager's expectations. There is very little support from management, it's a "perform or go home" atmosphere.