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      TTEC

      Engaged Employer

      TTEC reviews

      TTEC is the company to work for!! - Customer Service Representative I TTEC Employee Review

      5.0
      May 24, 2021
      Customer service representative i
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best reason to work for TTEC is that most positions that I apply for are work-from-home positions. They offer good pay, flexible scheduling, and benefits after a while. Once you are offered a position at TTEC, they make sure you are properly trained for the job they want you to do. And finally, after you are hired, trained, and start production with a set schedule, pay, etc, if you have any problems or questions, TTEC has systems/people in place to work with you to solve anything. It's great working for them!

      Cons

      I can only think of two downsides to working for TTEC. One, all positions are seasonal/temporary until you are chosen to be a permanent full-time employee. It took me a year and 2 temporary assignments to be chosen for a permanent position. And secondly, they don't give out raises at any time, you are stuck with the pay rate that you were offered on your hire date. Other than that, I have no complaints!

      avatar
      TTEC Response
      5y
      Thank you for your thoughtful and balanced review of TTEC and thank you for your recommendation. We take these comments to heart and seek to provide the best working experience for our employees.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      3w
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      1d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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