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      TTEC

      Engaged Employer

      TTEC reviews

      Great experience, supremely disorganized company - Customer Service Representative TTEC Employee Review

      4.0
      Aug 19, 2014
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great way to gain experience, little to no requirements to get hired. - Very casual and friendly atmosphere. Great people, lots of friends. - Salary is not bad at all if you are a student and work hard to comission the max.

      Cons

      - Extremely disorganized, you have to learn how to do everything on the job as the training leaves you very unprepared. - No one seems to take the job seriously. - You find yourself working in projects for companies which are also extermely chaotic, this might be because of Teletech's service or because of the companies who hire Teletech, but anyway, there are times in which simply no one knows what to do at all with a certain issue. - Company doesn't really care about its customers, and it shows. - Tremendously unprepared, underqualified people get hired all the time.

      avatar
      TTEC Response
      11y
      Hi there, thanks for your input. We'll look into the things that you've mentioned and see what we are able to do to improve from it.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      3w
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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