Team Lead - Team Lead TTEC Employee Review

2.0
Sep 6, 2014
Recommend
CEO approval
Business Outlook

Pros

There are a lot of "front-end" support and process systems, giving the impression that the company has it all together. As well, there are employees in management tiers with both time and trackable career advancement paths that give one hope that this is a good place to be, one where you too can make these advancements and continue to elevate your career as you contribute to a growing business.

Cons

The truth is the great majority of people at the lower levels of the company are utilized as workhorses, merely given tasks and expected to perform. Input and feedback from these lower levels isn't really viewed as well as company propaganda would have you believe. As well, opportunities for advancement may not be as available as it initially seems. Honestly, it seems that there is a tremendous amount of turnover, both through burnout and workload driven attrition (voluntary resignations/terminations), and that people at both lower and intermediate supervisory levels are often worked nearly to a breaking point. Management focus is almost solely on the client side, with client perceptions often overriding marketplace truths (data does not lie, but it is often misinterpreted or intentionally skewed to achieve an agenda).

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
3d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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TTEC Response
3d
Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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