Dishonest, actions do not align with company motto, abusive company to work for. - Work from home Customer Service Representative/UHC (CSR) TTEC Employee Review

1.0
Jul 29, 2021
Recommend
CEO approval
Business Outlook

Pros

You get to work from home. pay is good. they offer paid time off, training, paid vacation, and holidays, sick days but fail to mention that the only thing you will be getting is the paid training in the beginning. Offer benefits and a 401k.

Cons

They are liars. Their equipment is crappy and always has tech issues. They will harrass new hires that they wrongfully terminate and demand the new hires return their equipment immediately. They will wrongfully fire new hires. It is a hostile environment to work in. Retaliatory firings, which is why they want people to report everything posted at their former employee website because they want to know the person's identity and will use the person's bad experience with TTEC as a cautionary tale in their training classes to fear monger, silence and threaten (veiled threatens but threats no less new hires into keeping silent or ABC will happen. Which they are quite successful at silencing former employees they have wrongfully terminate, if one takes into consideration that ttec is allowed to continue to operate and collect government contracts along with various other contracts! They openly practice the hire to fire scheme and then will blame the New hire. They give ultimatums and if one refuses to choose the option ttec wants to choose; ttec will fire the new hire and suggest it is the new hires fault in the separation email all to cover their behinds for wrongfully firing new hires. The "leadership" of this company is the wrong type of leadership. The "leadership" of this company will actively set up new hires for failure, they will take credit for a new hires extraordinary efforts, they do not follow the company motto or company policies whatsoever and despite the fact their motto claims to understand and care. It's a lie. They will actively fire new hires with health issues that would qualify these new hires for an ADA and they fire these ADA new hires before the ADA is sent in. They are discriminatory and openly practices discrimination. During leadership training those that truly possess leadership skills naturally learn that there are two types of companies to work for; The good company and the bad company. The good company lifts everyone up because they know their success is a direct result of their employees, genuinely listens to the concerns of their employees, lives up to their company motto and policies. while the bad company practices illegal activities like wrongfully termination, practices the hire to fire scheme in which they hire a certain number of employees to meet federal quotas and then fires them shortly after, retaliatory termination, dishonesty, openly trashes employees, gives ultimatum, creates

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
1.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

The opportunity to work remote is the only pro.

Cons

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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TTEC Response
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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