Terrible - Fraud Specialist TTEC Employee Review

1.0
Aug 16, 2021
Recommend
CEO approval
Business Outlook

Pros

work from home or remote jobs available

Cons

you can't clock out to use the restroom Pay isn't competitive and benefits aren't either The TL's are a problem they constantly switch you to different groups and they all have different wants when it should be universal Oh they will also switch your schedule on you and volen-tell you what your gonna do and when but won't work with you when you want to attend school even when my doctor filled out an Ada form and said my schedule needs to be switched and I need school as my mental health has declined since I stopped and worked solely for this crappy company

Explore other reviews about TTEC

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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