Revana (FedEx) is full of decent people with awful pay structure and no future. - Inside Sales Representative TTEC Employee Review

1.0
Nov 18, 2014
Recommend
CEO approval
Business Outlook

Pros

- Desperate for work? Just apply. They WILL hire you. - Zero sales experience? That's okay. They'll train you. - Need flexible hours? They can help. Shifts range begin at 5:00am and end at 5:30pm - Hate working weekends? This is the place for you! Monday thru Friday. - Like wearing jeans and tennis shoes everyday? You can do that here. Shorts in the summer. - No college degree? No problem. They do not require one. - Do you like having major holidays off? You've come to the right place!

Cons

- Awful base pay ($11.00 per hour) - Terrible commission structure that just keeps getting worse (Started at $850.00 per/mo. Now down to $200 per/mo) - Zero raises (They will never give you a raise. The base base remains the same. Only way to get a raise is to wait for a manager to quit and apply for their position) - Over 75% of the people who get hired either quit, get fired or just stop showing up. - Worst tools ever (Email has to be signed in every 15 mins, phones shut down and fail to record the amount of dials on reports, unable to view pay stubs online, trend report tools often fail to show during calls, etc) - No phones on the floor (If seen, they will give you written warnings and/or lock them up in a storage locker) - Insurance coverage has doubled since last year - If you want to take a day off or become ill, you must work extra hours to make it up - even if you have PTO - Your job's $$ depends on the number of dials made, the number of sales obtained and how well you are scored on the quality of those calls. But only calls that are between 3-5 mins. So if you have a great call that goes over that amount of time, no one will ever hear it. But if you have a horrible call, the Philippines will give you a failing score which will either lower your commission and/or disqualify you from meeting their metrics.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
2d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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TTEC Response
2d
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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