Pros
You get a good eye-opener on what working for Corporate America may be like. We were in effect workhorses as another reviewer suggested for a company that is too large to keep things in order.
Cons
Extremely disorganized Pay roughly a buck above minimum wage No raises No vacation or sick time No healthcare insurance Performance program eliminated High stress Responsibilities increase without much training and little notice, if any Schedules change without notice Systems or apps crash regularly Telecommunications system intolerable replete with malfunction Mandatory time off is given when call volume is lower than usual or you face back to back caller complaints You are told one thing in training only to face the opposite once you reach production Majority of the training is on the job Turnover rate is high The left hand doesn't know what the right hand is doing Too many more to list The true enigma is how they can maintain their contract or quite presumably how the client we were working for stays in business.
