Great place to work! - Customer Service Representative TTEC Employee Review

4.0
Feb 8, 2015
Recommend
CEO approval
Business Outlook

Pros

I loved working here. You get two breaks and a half hour lunch paid. Very flexible hours. Paid time off after working so many hours per week.

Cons

When I worked there, the only thing I didn't like was the fact that you had to try and sell the customer more services when they called in with problems with there current services.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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