Not A Good Place to Work for - Tier II Customer Service Representative TTEC Employee Review

Communication is not good at all. You get penalize for not doing your job correctly, because of the TLs you were trained by and when you bring it up to management or when you have team meetings, they sweep it under the rug. The training is very short, and there is a lot you have to cover in a short amount of time but some of the stuff you learned in training can sometimes be wrong. The scheduling is also not good because you are basically having to choose to sacrifice important things such as going to the doctor or losing your job. They don't give pay raises. I have been promoted from CSR to Tier 1 Fraud to now Tier 2 Fraud and have been here over a year now and I have yet to get a raise.