Pros
Good pay and working from home is nice
Cons
(this is for Teletech@Home) HORRIBLE training!!! They just throw you out there taking live calls. When attempting to get help you have to enter ALL questions into CHAT ... yes, chat! There are like 40+ people in a chat area and you are supposed to post questions to your Team Lead, etc. It's like PULLING TEETH TO GET ANY SORT OF HELP!!! You get ignored b/c people are too focused on their own personal conversations, or there are too many questions at once and yours gets missed, etc. TALK ABOUT FRUSTRATING!!! All assistance is done by chat only and it literally makes you want to pull your hair out... especially when you have a customer waiting for you to help them! Also, there is NO SCRIPTING... you basically have to use the companies internal system (kind of like Google) to literally search for answers while you are on a call. There is SO MUCH info that it's impossible to remember it all. Half of what customers need done was NEVER discussed in training so you are just thrown to the wolves to figure it out on your own. This job is SERIOUSLY NOT WORTH THE STRESS IT CAUSES!!!
