Teletech Scam Co. - Best Buy Customer Service - Holiday TTEC Employee Review

1.0
Aug 17, 2015
Recommend
CEO approval
Business Outlook

Pros

There was not one good moment to work for Teletech.

Cons

I had about 45 supervisors in the chat room, there was no training and the trainers themselves were worried about their job positions. Plus they never paid me my hourly rate and defaulted on the last three weeks of payroll. They said that they had no money left in their corporate account to pay their employees. This company is such a scam and this is the reason why most of the work for them is over seas. They give you a schedule to work and then when you go to work they tell you that after one hour on the shift that you have MTO which stands for Mandatory time off without pay. There is a civil suit against them but I did not include myself. I feel that the suit is strong enough that they don't require myself as a witness to the outrageous company policies they have.

Explore other reviews about TTEC

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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