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      TTEC

      Engaged Employer

      TTEC reviews

      Working together better. - Team Leader TTEC Employee Review

      3.0
      Sep 8, 2015
      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was able to travel outside of the United States to meet new and exciting people.

      Cons

      I was a Team Lead and while I was there I was literally told that our field was "a numbers game." While it was calloused it was also a reflection of the upper management's attitude. Retention was low and often the blame was directed towards the client.

      avatar
      TTEC Response
      10y
      Hello, thanks for the review. We'll include your comments in our monthly meeting to see how else we can improve.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      6d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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