Exceptional Company for Career Growth and Fulfillment - Operations Manager TTEC Employee Review

5.0
Oct 11, 2023
Recommend
CEO approval
Business Outlook

Pros

I have had the privilege of working as an Operational Manager at TTEC for several years now, and I couldn't be happier with my experience. This company is a shining example of what a workplace should be, and it has been instrumental in shaping my career and personal growth. From day one, I was impressed with the company's commitment to fostering a positive work environment. The culture at TTEC is truly exceptional. Teamwork and collaboration are not just buzzwords here; they are the driving forces behind our success. The leadership team and colleagues are not only supportive but genuinely invested in each employee's growth and development. As an Operational Manager, I have had the opportunity to work on diverse projects that have challenged and enhanced my skills. The company encourages innovation and provides the necessary resources to explore new ideas and implement them effectively. This level of trust and autonomy has made my work deeply fulfilling, and I look forward to each new challenge. TTEC places a strong emphasis on professional development and growth. There are numerous training and skill-building programs available, and I have personally benefited from these resources. The company is also committed to promoting from within, which is a testament to their investment in their employees' futures. The benefits and compensation package at TTEC are competitive, and the company's commitment to work-life balance is evident in its flexible scheduling options. This balance has allowed me to maintain a fulfilling personal life while excelling in my career. Furthermore, the sense of purpose and community engagement at TTEC is outstanding. The company actively participates in various philanthropic initiatives, making me proud to be associated with an organization that truly cares about making a positive impact in the world. In conclusion, I cannot speak highly enough about TTEC. As an Operational Manager, I have found my home here. The culture, opportunities, and overall atmosphere make it an outstanding place to work. I am grateful for the experiences and growth I've achieved at this company and look forward to a long and fulfilling career here. If you're looking for a company that values its employees and invests in their success, I wholeheartedly recommend TTEC.

Cons

No Cons except of some extra meal vouchers that could be given to employees

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TTEC Response
2y
We appreciate your glowing review of your time with TTEC! We wish you the best in your career and always welcome you to apply at www.ttecjobs.com for opportunities when you may want to return to the TTEC family.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
3d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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TTEC Response
3d
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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