A.I. Intergration? - Customer Service TTEC Employee Review

1.0
Oct 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Some of the people you work with, you really feel a connection or certain attraction to business wise.

Cons

The attendance policy had to be created by a robot. This is why it's title A.I integration because this company seems to expect for life NOT to happen. I was let go due to issues that were out of my control, two being technical based and one being a serious family emergency. There was no leniency even with proof or doctor note! They will continue to lose some really awesome workers with this type of policy. Also, with the specific part of TTEC that I was employed for involved having numerous tabs and browsers open for ONE company in particular which is very overwhelming. You have 18 tabs bookmarked, have to search for results, make sure to "code" it right and write detailed notes within 3 minutes or less with NO errors. Let's be realistic here, maybe this company should try incorporating a database that can provide all of this within ONE application on ONE browser as other companies do and yes, that does mean spending more money for that in order for this to work.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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