Not horrible. But not great either. - Anonymous employee TTEC Employee Review

2.0
Apr 18, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get HMO on Day 1 and the pay is alright if you're just starting out. They give free stuff sometimes. Not sure if this is a pro but they do do the bare minimum. The community was a bit small and I was lucky enough that my team lead was kind and helped me develop my skills. Can't say the same for other team leads though,

Cons

The cons definitely outweigh the pros. In the year that I have worked there, the payroll team made an error with giving out our salaries TWICE. wherein they have overpaid and underpaid most if not all the employees. They did also redeploy some employees only to take them back a few months later, on the condition that they reach the KPIs which are unattainable for some. Depending on your account and the team you are in, reaching KPIs may be difficult. You will probably have to resort to survey manipulation and do more work to maintain your KPIs if you are on a performing cluster, all while still being paid the same as those clusters who aren't performing well. So if you'll be assigned to the telco account, don't expect it to be easy. It's not for everyone. Most new hires leave around 2-3 months out of training.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
5d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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TTEC Response
5d
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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