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      TTEC

      Engaged Employer

      TTEC reviews

      Customer Service - Health Insurance Licensed Agent (Seasonal) TTEC Employee Review

      3.0
      Dec 20, 2015
      Health insurance licensed agent (seasonal)
      Recommend
      CEO approval
      Business Outlook

      Pros

      They will train you on any subject they could need related to the contractor or project they are working with.

      Cons

      Trainers are usually improvised from among themselves and not always have the minimum required teaching strategies to do so. Therefore, the training periods used to be stressful and of great disappointment among the employees. They will give you VTOs frequently, once at work or at the "production floor" how they call it. Salary could go mostly down depending of the project will you work for. So $10.00/hour is the usual for CS and of course, it is so low in comparison of the amount and quality of work they expect you to do.

      avatar
      TTEC Response
      10y
      Hello, thank you for your feedback. I will be sharing this as part of our monthly recap.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      3d
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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