Headache - Customer Service Representative TTEC Employee Review

3.0
Sep 11, 2024
Recommend
CEO approval
Business Outlook

Pros

You're able to work remotely, equipment is provided and there is 6 weeks of paid training.

Cons

It's difficult to get a straight answer from anyone. We're told multiple different answers throughout training and production. Management is sketchy. They constantly push you for surveys. They buckle you down for reliability but you have to clock out for a rr break. Team leaders are almost always out of office which doesn't make sense when they expect us to be reliable 95% of the time. They also take everything as if you're avoiding calls but they don't take the time to answer your questions or concerns. My TL asked me to acknowledge a verbal warning and documented that we met and she provided me with coaching and options to improve my reliability. This never happened. My reliability went down because I asked for pto and my TL said she approved it and she did not which lead me down a bad path. After this she did not speak to me again.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
2w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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