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      TTEC

      Engaged Employer

      TTEC reviews

      Life at Teletech - Technical Support Representative TTEC Employee Review

      5.0
      Feb 9, 2016
      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      First, the quality of the training is awesome. Second, the Supervisor on the production floor are very supportive self-growth. Lastly, you can definitely approach the managers - Open door policy.

      Cons

      Since we`re in the BPO Industry, taking in too phone calls are a bit tiring. The only thing that I hated the most was the priority for taking in calls. For example, a guy has a good survey stats and the other guy don't. The guy that has a good survey stat will still continously receive calls. On the other hand, the guy that doesn't have a good stats for survey would take less calls.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      3d
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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