Still waiting to be paid properly - Licensed Insurance Sales Agent TTEC Employee Review

1.0
Feb 20, 2016
Recommend
CEO approval
Business Outlook

Pros

This is the worst possible place to work. You will be lucky to get paid, let alone paid what you are promised. They even mess with your time card, so you have to constantly check daily to make sure all of your hours are accounted for and keep a personal log of hrs worked. It took them 2 months to finally pay me my back pay they didn't pay me for. They even paid me the wrong wage less than I was supposed to be paid. Promised incentives and bonuses. Still haven't seen those. Management makes promises at the rockledge location that they never keep. The locations project manager is never there and when he is, he's playing games on his computer, then leaves early. He doesn't even know the products or have knowledge of the products offered for the clients. Team support is a joke, nobody knows what is going on. And they have everyone one worried about loosing thier jobs constantly. They fire people in large groups In front of colleagues while they are working with coming calls.

Cons

Management is terrible No team support Your lucky if you actually get a pay check Lied about bonuses Lied about incentives they promised Fire colleagues in front of other team members in large groups

Explore other reviews about TTEC

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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TTEC Response
3d
Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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