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      TTEC

      Engaged Employer

      TTEC reviews

      Work from home - Contact Center Representative TTEC Employee Review

      3.0
      May 9, 2025
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hiring process was fast, paid training. provide equiptment

      Cons

      Mandatory overtime,micromanage, will get write up if Team status goes online after 30 mins. Only give you 3 days notice via email before termination, then go in to laid people off over a Team meeting while muting everyone.....

      avatar
      TTEC Response
      1y
      Thank you for your feedback and for being part of the team. We’re glad you found the hiring process efficient and appreciated the paid training and provided equipment. If you’d like to share more about your concerns regarding communication and management practices, please visit www.ttecwehearyou.com

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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