below par training - Licensed Sales Agent/Customer Service Advocate TTEC Employee Review

The system for our client is concealed until you go live due to the company not wanting to expose very sensitive customer information and we were unable to see it until we went live. Having to place customers on hold due to having no clue how to navigate the system and getting very little if any support in a timely manner in order to assist the customer. Was told we would go through our calls together in class but the instructor got sick and was not there. The substitute instructor would not listen to our calls to walk us through how to navigate the system and basically said we would get over it and learn as we are on the call. Not my idea of professionalism or setting new hires up for success. Hopefully, by now training has improved but if you don't want to be thrown to the wolves with no support or compassion from the instructors...I wouldn't waste my time.