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      TTEC

      Engaged Employer

      TTEC reviews

      A pressing working environment. - Senior Agent Customer Care TTEC Employee Review

      2.0
      Aug 1, 2025
      Senior agent customer care
      Recommend
      CEO approval
      Business Outlook

      Pros

      Team leaders usually try their best to keep the working conditions as best as possible. Some good additions such as food vouchers 50 EUR and private health insurance (group contract).

      Cons

      Unrealistic expectations, multiple tech issues, poorly trained new hires, pressure to be on ready aux constantly. The reports and suggestions by employees are mostly disregarded by the management. Aegean TTEC Greece

      avatar
      TTEC Response
      10mo
      Thank you for taking the time to share your thoughts. We’re glad to hear you appreciate the team support and benefits like food vouchers and health insurance. We also value your feedback on workload, training, and technical issues, as it helps us identify areas for improvement. We remain committed to supporting our employees and creating a positive, sustainable work environment.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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