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      TTEC

      Engaged Employer

      TTEC reviews

      Ending Contact - Healthcare Customer Service Representative TTEC Employee Review

      3.0
      Aug 10, 2025
      Healthcare customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company had plenty of overtime and bonus for requirements for metrics met available. Work from home. Provided equipment.

      Cons

      Periodic changes of shift depending on group performance. Trainings, after initial, hiring were as you are working on the floor and by your untrained peers. Equipment and applications to do your job often faulty.

      avatar
      TTEC Response
      10mo
      Thank you for sharing your thoughts and highlighting what you valued about your experience, such as the flexibility, overtime opportunities, and equipment provided. We also appreciate your feedback on training, support, and tools — it’s important input as we continue improving the resources and guidance available to our teams.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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