Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      TTEC

      Engaged Employer

      TTEC reviews

      Agents not supported - Customer Service Representative TTEC Employee Review

      3.0
      Mar 22, 2016
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      All the pros are because of working from home, not because of Teletech. I don't have to dress up, fight traffic, or deal with office politics like I would in a non virtual work place. There are some opportunities to advance.

      Cons

      Agent support is lacking in every aspect. Basic information that we need to perform well is not consistently delivered to everyone. If we ask three different coaches, we can get three different answers to the same question. Call quality monitoring is outsourced off shore and often the monitor does not understand the cultural nuances of American culture enough to accurately rate the call.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      See reviews by: Helpful|Rating|Date|All
      Related searches: TTEC jobs | TTEC salaries | TTEC benefits | TTEC interviews
      TTEC reviewsTTEC Customer Service Representative reviewsTTEC review