Great mission and coworkers overshadowed by poor culture - Customer Success Manager (CSM) TailorMed Employee Review

2.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Company mission, great coworkers and decent compensation.

Cons

Work culture is horrible. Most people are miserable and overworked. Leadership is rude to employees. Every couple of months there is a mass turnover with people leaving the company. The only long-term employees they have are in Israel.

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TailorMed Response
1mo
Thank you for your feedback and for recognizing both our mission and the dedication of your colleagues. We are sorry to hear that your experience with culture and leadership did not meet expectations. As TailorMed continues to grow, we know it is critical that we continue evolving how we support employees, managers, communication, onboarding, and workload balance across teams. In recent weeks, we have been conducting listening sessions and gathering direct employee feedback to better understand where improvements are needed and how we can create a stronger employee experience moving forward. We appreciate your perspective and the contributions you made during your time with the company.

Explore other reviews about TailorMed

5.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Incredible opportunity with a fast growing successful startup plus great culture, great people, great mission,

Cons

Remote work, HQ in NY and if you are outside of the city you miss out on some of the office fun

1.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Some flexibility with schedule, met some great peers, mission aligns

Cons

Everything else. Not a good work culture, undercover racism/micro aggressions from upper management. Nothing is designed for the team to actually thrive and I really wanted to help change that, but had to do 3 jobs for 1 low salary. Lots of blurred lines between titles. Extremely low pay for the amount of work, especially with promotions. Promotions are interchanged with raises, which does not make sense. HR will tell everything you say to anyone else including your salary and any real issuers reported goes no where.

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TailorMed Response
1mo
Thank you for sharing your experience and perspective. We are sorry to hear that your time at TailorMed did not meet the expectations you had when joining the company. As we continue to scale, we recognize the importance of ensuring employees feel supported through clear role expectations, strong management, thoughtful onboarding, and opportunities for development and growth. We also take concerns related to workplace respect, inclusion, and employee trust seriously and are committed to fostering an environment where employees feel heard and valued. In recent weeks, we have been actively gathering employee feedback across teams to better understand where improvements are needed and where we can strengthen the employee experience moving forward. We appreciate the feedback you shared and will continue investing in the areas that matter most to our teams.
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